In our relentless pursuit of victory over injury, our Andrews Sports Medicine physicians will not let the COVID-19 pandemic interfere with your orthopaedic care.
We are now offering Virtual Visits, a video telemedicine service that allows you to have a face-to-face video appointment with your Andrews physician so you can get the treatment you need for your orthopaedic and sports medicine injuries.
We are still here for your acute orthopaedic needs. By remaining open, we are hoping to do our part to offload overwhelmed ER's and non-ortho urgent care clinics to help protect and provide ortho care for those in need during this trying health care situation.
•We are treating a limited number of patients today at our clinics in Birmingham, Cullman, Hoover, Pelham & Trussville.
•We strongly encourage patients to only schedule an office visit if they have an acute, urgent orthopaedic injury or condition.
•To speak with one of our appointment schedulers, call (205) 939-3699.
Tuesday, March 17, 2020
Important Information for Andrews Sports Medicine & Orthopaedic Center Patients:
Coronavirus (COVID-19) Information
As the Coronavirus (COVID-19) outbreak continues to dominate headlines, Andrews Sports Medicine has made monitoring and responding to this situation a top priority for the health and safety of our patients and staff members.
Since the virus is now confirmed in our state, Andrews Sports Medicine is following the CDC’s recommendations to help prevent exposure and spread of the virus. Among other normal precautions, we are screening all patients and visitors for respiratory symptoms and are strongly encouraging sick staff members and patients to stay home.
If you believe you have been exposed to COVID-19, the CDC recommends you call your primary health care provider.
Most importantly, please protect yourself by washing your hands frequently with soap and water, covering your mouth when coughing or sneezing, and avoiding close contact with anyone who has a fever or cough.
In order to assist our community with the burden to all healthcare facilities during this time, we ask that you contact our office first (205-939-3699) for any urgent orthopedic conditions prior to going to an emergency room or urgent care office.
Those facilities will be overloaded, and we all need to try not to burden the system. We will do our best to treat your urgent need and only direct you to those locations if necessary.
Our team at Andrews Sports Medicine appreciate the trust you place in us to care for your orthopaedic needs. During this unprecedented time, we appreciate your patience and understanding as we navigate through the coming weeks. We can assure you we will do our best to continue to deliver the best care possible for all of our patients.
We encourage you to stay informed, practice social distancing, and assist our communities in getting through this time as safely as possible.
Non-Urgent/Elective Surgeries Postponed
Effective Wednesday, March 18 and until further notice, St. Vincent’s Birmingham is postponing ALL non-urgent/elective surgeries, including joint replacement surgeries performed by our surgeons.
If you are scheduled to have an elective surgery with our practice Wednesday, March 18 or within the coming weeks, you can expect to receive a call from one of our surgery schedulers confirming postponement of your surgery and to discuss future re-scheduling options.
If you or anyone in your household is sick (fever, coughing, achiness) or experiencing signs or symptoms of a respiratory illness, we ask that you reschedule your appointment. No cancellation fees will be incurred.
In addition, if you or anyone in your household have been on a cruise or traveled internationally within the last 14 days, please contact our office to reschedule your appointment. No cancellation fees will be incurred.
Limitation of Visitors - To protect our patients, staff and family members we will be following the hospital policy of reducing family members/friends accompanying patients.
We are requesting patients to attend appointments alone, if possible. We will limit each patient to one (1) visitor only at his/her appointment.
Screening - All patients and visitors are now required to complete a screening questionnaire upon entering our office locations.
Re-Scheduling - If you would like to reschedule your elective/non-emergent office visit (i.e. 6-month/1-year check up) please contact our office at (205) 939-3699.
Telemedicine - We are in the process of setting up an option to complete your office visit via a Telehealth visit, where you speak with an Andrews Sports Medicine provider by phone for elective/non-emergent appointment (i.e. 6-month/1-year check up).
The telemedicine option would be charged as an office visit with your insurance provider. At the moment, Blue Cross Blue Shield (BCBS) of Alabama is the only provider that has approved telemedicine.
Satellite Location & Ancillary Services
Effective the week of March 16, we will continue regular hours and clinic operations at our Birmingham (St. Vincent’s Birmingham) office and satellite locations in Cullman, Hoover (St. Vincent’s One Nineteen), Pelham and Trussville (St. Vincent’s Trussville).
Gardendale Satellite Office - We are temporarily suspending clinic operations at our Gardendale satellite location beginning Tuesday, March 17 and it will remain closed until further notice. If you are scheduled to be seen at our Gardendale location, our staff will be contacting you if you have an appointment to reschedule for a different location or later date.
Valet Services at our Birmingham Office - Out of an abundance of caution, valet services at St. Vincent's Birmingham will become inactive beginning Wednesday, March 18 and will remain inactive until further notice.
Limited Patient Appointments
Effective Monday, March 23, our practice will be scheduling very limited office visit appointments due to the CDC’s recommendation of reducing group interactions and gatherings in waiting rooms and common areas. We anticipate this policy remaining in effective until Monday, April 6 or until we receive further instruction from the CDC. We encourage patients to only schedule an office visit with our practice if the they have an acute, urgent orthopaedic injury or condition.
Communication With Our Practice
We expect to have extremely high call volumes in the coming days. At the moment, we have the following two (2) call options to contact us:
Main Number - You may call our office at (205) 939-3699. Follow the prompt to connect with clinical staff of your Andrews Sports Medicine physician. As you might expect, we are receiving a high-volume of calls from existing patients, so we ask that you leave a message. Please DO NOT leave multiple voice mails as this complicates and slows down the process of our staff members returning calls.
Hotline - You may also call our newly-created hotline by calling (205) 314-2535 to leave a message. Please leave a short, concise message along with your name, date of birth, and best phone number to reach you. Your message will be addressed in a timely manner and a member of our clinical or administrative team will contact you accordingly.
What is my risk of becoming sick from COVID-19?
If you are in a group that has been identified as being at high risk for serious illness from coronavirus infection, you should also consider additional precautions such as limiting close contact with others, avoiding crowds, and avoiding cruise travel and non-essential air travel. Please refer to following CDC webpage for more detailed information: https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/high-risk-complications.html
What can I do to protect myself from becoming sick from COVID-19?
If you think you have been exposed to the coronavirus and develop any fevers/chills, cough, shortness of breath, or other concerning symptoms, call your primary doctor immediately. Please also refer to the following information provided by the CDC on how to prevent the spread of coronavirus if you are sick: https://www.cdc.gov/coronavirus/2019-ncov/about/steps-when-sick.html.
What can I do to protect myself from becoming sick from COVID-19?