Medical Records

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contact healthmark group

Call: 800-659-4035
Email: status@healthmark-group.com
Hours: Mon - Fri, 8AM - 5PM CST
Status updates are sent via email and you will be notified once your records are ready for download.

  • It is an approximately 3 to 5 business day wait on ALL medical records requests.
  • Medical records requests are processed in the order they are received.

Requirements

  • Ages 18 or older MUST SIGN THE FORM.
  • Under 18, Legal guardian must sign for the patient.
  • Form must be filled out completely. Provide an accurate fax number or an accurate address.

Charges/Fees For Medical Records

  • There is no charge for written medical reports.
  • If you need an X-Ray CD it is a $5.00 charge.
    (a) Must be paid BEFORE we order X-Ray CD
    (b) X-Ray CD must be mailed; therefore, we need an accurate address on the release form that indicates where to send your records.

Disability, FMLA & Claim Forms

  • It is an approximately 7 to 10 BUSINESS day wait on ALL forms to be completed by the doctor.
  • ALL forms must be paid for BEFORE we can send them.
  • There is a $30.00 charge for each form.
  • Payment can be made by mail, online at the "Pay Your Bill" icon, in-person at Andrews Sports Medicine, or over the phone.

If you have questions, call (205)-939-3699 and ask for "Medical Records" or email Crystal "Cricket" Harcrow at crystal.harcrow@andrewssm.com